How To Use
Quikcell PowerFuel
Quick Start Guide
Our helpful guide is full of tips and tricks to get you up and running even faster.
Have a question?
Our team is here and ready to help you if you have a question or concern about your Quikcell product.
Frequently Asked Questions
Products
Can a PowerFuel charge any type of device?
Our PowerFuel powerbanks are equipped to charge most devices that can utilize a USB-A connector type. As long as one end of your charging cable has a USB-A connector type, you can use a PowerFuel powerbank to charge your device. So for example, if you have a pair of headphones that have a Micro-USB charging port, as long as one end of your charging cable has a USB-A connector, it will charge your headphones.
What types of devices will a PowerFuel charge?
Great question! Our PowerFuel powerbanks can charge a wide variety of devices, from smartphones, to headphones, tablets, earbuds, and more – they’re perfect for charging any of your devices up on the go.
How will I know when my PowerFuel needs to be charged?
We never want you to run out of power, that’s why we included a LED battery display to let you know when your PowerFuel start to run low on juice.
How do I charge my PowerFuel?
When you need to re-fuel your PowerFuel, you can do so using the USB-C charging cable that came in your PowerFuel package. Just pair this with a charging adapter that is equipped with a USB-A port and you’ll be powered back up in no time.
Warranty
Do the PowerFuels come with a warranty?
Most of our items do qualify for replacement under our warranty if the item is subject to normal wear & tear over time, defects in materials or workmanship, or acts of God. Click here to view our policy and submit a claim.
I bought my PowerFuel from a reseller, can I return it directly to Quikcell for a refund?
If you purchased your PowerFuel from an authorized reseller or distributor and it is defective, we encourage you to first check the sellers return or exchange policy before reaching out to us, as many times they might be able to replace it for you same day. That said, no matter what, you can always file a claim with us.
COVID-19
What measures is Quikcell taking to ensure my package is safe to handle?
Our first priority is the safety of our customers and our warehouse crew.
All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages.
Will I still be able to receive my warranty assistance and customer support during the pandemic?
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@alphacomm.com or by shooting us a note HERE, and we’ll do our best to help!
General
How do I contact Quikcell?
We’d love to speak with you! You can always send us a note here or reach out to us directly at either of the following:
Phone: 888-951-0909
Email: support@alphacomm.com
Your thoughts. Our thanks.
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The Quikcell Prize Pack is “packed” with some of our coolest products to date! If you win, you’ll get one of each of the following (pictured above): QVibe 200 over-the-ear headphones, QAir Buds + True Wireless earbuds, OnBeat 360 portable wireless speaker, PowerProp 3-in-1 wireless charging station, and a Powerfuel 20k power bank for on-the-go charging.
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