Product

How do I charge my speaker?  

OnBeat 360 –  You can charge your speaker by plugging the micro-USB tip of your charging cable into your speaker and the USB-A tip into a compatible port (like a car charger, wall charger, or computer).  

Light is RED while charging and turns GREEN when fully charged. Allow your speaker to fully charge for 3 – 3.5 hours prior to first use. 

OnBeat Max – You can charge your speaker by plugging the Type-C tip of your charging cable into your speaker and the USB-A tip into a compatible port (like a car charger, wall charger, or computer).  

Light is RED while charging and turns off when fully charged. Allow your speaker to fully charge for 4.5 – 5 hours prior to first use.  

Is my speaker waterproof?  

OnBeat 360 – Consider your OnBeat 360 splash proof. It is IP65-rated for water resistance and dust proof, meaning it can take a few splashes by the pool, but it is NOT made to be submerged in water fully.  

OnBeat Max – Heck yes! Your OnBeat Max  is IP67-rated  dust proof and water proof  for up to 30 minutes fully submerged in 3ft of water. With OnBeat Max, it’s no worries when a little water comes around, you’ll always have sound. 

Can my speaker float?  

OnBeat 360 – No, unfortunately your OnBeat 360 speaker cannot join you for a swim. While it is 100% safe to keep in what we call the “splash zone”, it is not designed to take on large amounts of water.  

OnBeat Max – Heck yes! Your OnBeat Max  is IP67-rated  dust proof and water proof  for up to 30 minutes fully submerged in 3ft of water. With OnBeat Max, it’s no worries when a little water comes around, you’ll always have sound. 

 Can I use my speaker to make calls?  

Absolutely! Use your Play/Pause button to using the functions below to operate phone use with your OnBeat speaker.  

• Short Press=  answer/end phone calls  
• Long Press = ignore/decline phone calls 
• Double Press = redial last dialed number

How do I connect to my device?  

It’s super simple and easy! If you are connecting for the first time it will automatically enter pairing mode. You will see the BLUE indicator light flashing and can then search for your OnBeat speaker (OnBeat 360 or OnBeat Max) in your devices Bluetooth settings. When your device is paired you will hear a connection tone. 

If you are needing to connect it to another device you can do so a few different ways:  

Option 1: Turn off the Bluetooth for the device that is already connected. You will then hear a tone to know it has been disconnected and see the BLUE indicator light flashing. You can now search for your OnBeat speaker in your other devices settings to connect.  

Option 2: Long press the TWS Button for 3 seconds until you hear the connection tone and see the BLUE indicator light flashing. You can now search for your OnBeat speaker in your other devices settings to connect. 

How do I use the True Wireless Stereo (TWS) function?  

Connect your OnBeat speaker to another OnBeat speaker in just a few seconds.  

Start by making sure the other OnBeat is within range and that neither speaker is connected to a smartphone, then short press the TWS Button on each speaker to begin pairing. When you see the indicator light flashing BLUE, followed by the connection tone your speakers are paired, and you may now pair them with your phone by selecting OnBeat in your Bluetooth settings.  

Note: When speakers are in TWS mode, all functions are linked. Meaning, you only need to use controls on one of the speakers to control both. 

Warranty

Does my OnBeat speaker come with a warranty?

Most of our items do qualify for replacement under our warranty if the item is subject to normal wear & tear over time, defects in materials or workmanship, or acts of God. Click here to view our policy and submit a claim.

I bought my OnBeat speaker from a reseller, can I return it directly to Quikcell for a refund?

If you purchased either a OnBeat 360 or OnBeat Max from an authorized reseller or distributor and it is defective, we encourage you to first check the sellers return or exchange policy before reaching out to us, as many times they might be able to replace it for you same day. That said, no matter what, you can always file a claim with us.

COVID-19

What measures is Quikcell taking to ensure my package is safe to handle?

Our first priority is the safety of our customers and our warehouse crew.

All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages.

Will I still be able to receive my warranty assistance and customer support during the pandemic?

Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@alphacomm.com or by shooting us a note HERE, and we’ll do our best to help!

General

How do I contact Quikcell?

We’d love to speak with you! You can always send us a note here or reach out to us directly at either of the following:

Phone: 888-951-0909 
Email: support@alphacomm.com