Product

Are Quikcell cases compatible with wireless charging?

We strive to develop cases that do not hinder or interfere with any functions or capabilities of the device. For this reason, all of our Quikcell cases should be compatible with the Qi wireless charging feature of the phone.

What is the Consul case made of?

The Consul case is made from a blend of synthetic leather materials on the outside for durability and strength, and internal gel layer on the inside to securely hold your device in place.

How do I adjust the Consul to use it as a prop for my device?

It’s super easy! Turn your device to sit in a horizontal position, open your consul case as you would to look at your device and let the front of your consul rest on the bottom of a flat service. With your consul case open, then pull your inner gel holder with your device forward towards your card slots and place it down in this area. It should easily hold your device firmly in place.

How do you clean the case?

All of our cases, including the Consul, can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel.

What does drop protection mean?

Great question! Quikcell cases are designed and extensively tested for durability.

While no case manufacturer can guarantee that you will not incur damage when a device is dropped, we design and build for durability and protection to help keep your device safe.

Help! I can’t get my case off my device.

All of our cases are designed to fit snugly on your device. But should easily come off when needed.

If you are struggling to remove your case, we recommend holding the device securely in one hand with the camera facing towards you. Gently use your thumb to push through the camera hole, while pulling the case off around the edges of the phone in the opposite direction.

Warranty

Do Quikcell cases come with a warranty?

Most of our items do qualify for replacement under our warranty if the item is subject to normal wear & tear over time, defects in materials or workmanship, or acts of God. Click HERE to view our policy and submit a claim.

I bought my case from a reseller, can I return it directly to Quikcell for a refund?

If you purchased your case from an authorized reseller or distributor and it is defective, we encourage you to first check the sellers return or exchange policy before reaching out to us, as many times they might be able to replace it for you same day. That said, no matter what, you can always file a claim with us.

COVID-19

What measures is Quikcell taking to ensure my package is safe to handle?

Our first priority is the safety of our customers and our warehouse crew.

All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages.

Will I still be able to receive my warranty assistance and customer support during the pandemic?

Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@alphacomm.com or by shooting us a note HERE, and we’ll do our best to help!

General

How do I contact Quikcell?

We’d love to speak with you! You can always send us a note here or reach out to us directly at either of the following:

Phone: 888-951-0909 
Email: support@alphacomm.com