Product

What is the difference between each audio cable type?

At Quikcell, we offer several different audio cable types depending on your need: 

AUX Cable: The perfect sound connection for all devices equipped with a 3.5mm audio port to make it super easy to transmit sound from a device such as a phone or other music emitting device to a sound system or speaker.

Lightning to 3.5mm headphone jack: Easily connect your sound system to a Lighting port enabled device with this handy audio adapter cable.

USB-C to 3.5mm headphone jack: Easily connect your sound system to a USB-C port enabled device with this handy audio adapter cable.

What are the different audio cable lengths?

Great question! Our Audio Cables are built for maximum convenience so the length of each is something we carefully consider.

AUX Cable: Passing the AUX has never been easier with our convenient 6ft length.

Lightning to 3.5mm headphone jack: Designed for compact convenience with 4in. length.

USB-C to 3.5mm headphone jack: Designed for compact convenience with 4in. length.

What are Quikcell audio cables made of?

Our Quikcell audio cables are made from braided nylon material. 

Are your audio cables compatible with any device?

Quikcell audio cables are designed for specific audio ports, based on various device manufacturers . Be sure to carefully look at the type of port your device has in order to ensure you have the appropriate audio cable for your sound output needs. For example, an Apple iPhone 13 will come equipped with a Lightning port, in order to pair this with certain audio devices that utilize a 3.5mm AUX cable, you’d need our Lighting to 3.5mm headphone jack. 

Warranty

Do Quikcell audio cables come with a warranty?

Most of our items do qualify for replacement under our warranty if the item is subject to normal wear & tear over time, defects in materials or workmanship, or acts of God. Click HERE to view our policy and submit a claim.

I bought my audio cable from a reseller, can I return it directly to Quikcell for a refund?

If you purchased your cable from an authorized reseller or distributor and it is defective, we encourage you to first check the sellers return or exchange policy before reaching out to us, as many times they might be able to replace it for you same day. That said, no matter what, you can always file a claim with us.

COVID-19

What measures is Quikcell taking to ensure my package is safe to handle?

Our first priority is the safety of our customers and our warehouse crew.

All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages.

Will I still be able to receive my warranty assistance and customer support during the pandemic?

Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@alphacomm.com or by shooting us a note HERE, and we’ll do our best to help!

General

How do I contact Quikcell?

We’d love to speak with you! You can always send us a note here or reach out to us directly at either of the following:

Phone: 888-951-0909 
Email: support@alphacomm.com