How To Use
Quikcell Trio
Quick Start Guide
Our helpful guide is full of tips and tricks to get you up and running even faster.
Have a question?
Our team is here and ready to help you if you have a question or concern about your Quikcell product.
Frequently Asked Questions
Products
Can the Trio charge and type of device?
The Trio is a wireless charging station – so in order for the Trio to charge your device the device must be equipped for Qi wireless charging. If a device is not built specifically for Qi wireless it will not charge using the Trio.
How do I install the smartwatch cable for my Trio?
First things first, if you are looking for help installing your Trio’s smartwatch cable properly, start by watching our helpful How To video above.
Otherwise, you can easily install the smartwatch cable by following the arrows that are on the base of the Trio to loop the cable through.
What types of devices will the Trio charge?
Great question! The Trio can charge smartphones, smartwatches, and earbuds that are equipped for Qi wireless charging.
If a device is not equipped for Qi wireless charging, it will not charge on the Trio.
Warranty
Does the Trio come with a warranty?
Most of our items do qualify for replacement under our warranty if the item is subject to normal wear & tear over time, defects in materials or workmanship, or acts of God. Click here to view our policy and submit a claim.
I bought my Trio from a reseller, can I return it directly to Quikcell for a refund?
If you purchased your Trio from an authorized reseller or distributor and it is defective, we encourage you to first check the sellers return or exchange policy before reaching out to us, as many times they might be able to replace it for you same day. That said, no matter what, you can always file a claim with us.
COVID-19
What measures is Quikcell taking to ensure my package is safe to handle?
Our first priority is the safety of our customers and our warehouse crew.
All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages.
Will I still be able to receive my warranty assistance and customer support during the pandemic?
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@alphacomm.com or by shooting us a note HERE, and we’ll do our best to help!
General
How do I contact Quikcell?
We’d love to speak with you! You can always send us a note here or reach out to us directly at either of the following:
Phone: 888-951-0909
Email: support@alphacomm.com
Your thoughts. Our thanks.
Give us your feedback and you’re automatically entered for a chance to win a Quikcell prize pack.
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How much do we value your opinion? A lot! And so do all the people working on Quikcell products. Tell us everything: what you love about a product and what we can do to make it better. Feel free to comment on features, performance, styling, benefits.
As a special Thank You, you’ll be automatically entered in the Quikcell Product Feedback Giveaway for a chance to win a Quikcell prize pack. So…let’s hear from you now! See official rules.
The Quikcell Prize Pack is “packed” with some of our coolest products to date! If you win, you’ll get one of each of the following (pictured above): QVibe 200 over-the-ear headphones, QAir Buds + True Wireless earbuds, OnBeat 360 portable wireless speaker, PowerProp 3-in-1 wireless charging station, and a Powerfuel 20k power bank for on-the-go charging.
Trio Feedback
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