Product

How long is the included cable?

We’ve provided a convenient 4-foot cable to make charging a breeze. Easily use your phone or other device while it charges and move around freely with the comfortable 4-foot length.

Is a cable included?

It sure is! That’s the benefit of our handy Power Packs – everything you need to charge is in your package. Both the charger and the cable.

Is this safe for my phone’s battery?

It is! All of our products are tested, tested again, and tested a bit more to be sure they’re safe for use. They’re also up to date on all the necessary certifications.

What does 2.4A mean? Is that good?

2.4A (A = Amperage or Amps) is standard in the power world. Many chargers are built to provide this type of power. Essentially the amperage of a charger is how strong the current of electricity is that is going from your charger to the cable, and then to your device. Anything in the industry that is below this 2.4A average, you don’t want. Then you’ll run into slower charging speeds, poor battery life, and could cause issues with your device down the road.

Warranty

Do Quikcell Power Packs come with a warranty?

Most of our items do qualify for replacement under our warranty if the item is subject to normal wear & tear over time, defects in materials or workmanship, or acts of God. Click HERE to view our policy and submit a claim.

I bought my Power Pack from a reseller, can I return it directly to Quikcell for a refund?

If you purchased your Power Pack from an authorized reseller or distributor and it is defective, we encourage you to first check the sellers return or exchange policy before reaching out to us, as many times they might be able to replace it for you same day. That said, no matter what, you can always file a claim with us.

COVID-19

What measures is Quikcell taking to ensure my package is safe to handle?

Our first priority is the safety of our customers and our warehouse crew.

All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages.

Will I still be able to receive my warranty assistance and customer support during the pandemic?

Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@alphacomm.com or by shooting us a note HERE, and we’ll do our best to help!

General

How do I contact Quikcell?

We’d love to speak with you! You can always send us a note here or reach out to us directly at either of the following:

Phone: 888-951-0909 
Email: support@alphacomm.com